Support
We’re here to help.
Answers to the most common questions. If yours isn’t here, write to us.
Write to us
A question, or trouble with a night?
[SUPPORT E-MAIL]
Write to us in a few words. To help us answer faster, tell us:
- your iPhone model and its iOS version
- the version of Somméo (Profile, at the very bottom)
- the date of the night, if it is about a night
Your nights
My night is empty, or nearly.
Check that Somméo can use the microphone: iPhone Settings, Somméo, Microphone.
Before the night, the “Where to leave your phone” screen offers “Test the microphone”: ten seconds of listening from where the phone lies. Lie down and say a few words; if the phone hears you faintly, move it closer or turn its bottom edge toward you.
The night stopped by itself.
Listening stops by itself after 12 hours. If “Automatic stop” is on in your profile, it also stops when you use your phone in the morning or after you stop the alarm; the night then ends at the moment you got up.
iOS can also interrupt listening, during a call for example. Keep your phone plugged in through the night.
The alarm didn’t ring.
Somméo’s alarm is a system alarm: it needs iOS 26 or later, and your permission when the app first asks. Without it, Somméo tells you on the night screen.
For an important appointment, don’t rely on a single alarm.
Weather, pollen or pressure are missing.
Somméo needs your approximate location, or a city picked by hand: Profile, “Location”. Your location is rounded to about 1 km before it leaves the phone.
Account and data
How do I export my data?
Profile, “Export or delete my data”, then “Export my data”. Somméo makes a file you can save or send from the share sheet.
How do I delete my history?
Profile, “Export or delete my data”, then “Delete my history”. Your nights, their answers and their sound clips are erased, and so is their online copy if you have an account.
How do I delete my account?
Profile, “Account” section, then “Delete my account”. Your account and everything saved online with it are deleted for good. The nights stored on your phone stay there.
Can’t open the app any more? Write to us from the account’s e-mail address and we will delete it.
How do I turn off sound clips?
Profile, “Sound clips”. You can turn them off, choose how long they are kept (3, 7 or 30 days) or delete them all. They never leave your phone.
Subscription
How do I manage or cancel Premium?
The subscription goes through the App Store: iPhone Settings, your name, “Subscriptions”, then Somméo. Premium stays active until the end of the period you paid for.
I changed phones and Premium is gone.
Open the Premium screen and tap “Restore purchases”, with the same Apple Account you bought it with.
How do I get a refund?
Payments and refunds are handled by Apple. Ask at reportaproblem.apple.com, with the Apple Account you used for the purchase.